K0101 El Capitan OS X Support Essentials 10.11- 3 days

Pris: 18.200 sek

Course Overview

El Capitan 101 OS X Support Essentials 10.11 is a three-day course that gives you a tour of OS X El Capitan and covers the best ways to support OS X El Capitan users. The course includes lectures and hands-on exercises that provide real-world experience.

Key Objectives

The OS X El Capitan troubleshooting process

How to use OS X El Capitan tools and resources to troubleshoot OS X El Capitan

OS X El Capitan features and functionality, including how to find more information about OS X El Capitan

How to prepare for Apple Certified Support Professional (ACSP) 10.11 certification

TARGET Audience

Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations

Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X

Course Prerequisites

OS X knowledge and basic computer navigation skills

Course Outline

Part 1: Installation and Configuration

Install OS X El Capitan
Setup and Configuration
OS X Recovery
OS X Software Updates

Part 2: User Accounts

User Accounts
User Home Folders
System Security
Keychain Management

Part 3: File Systems

File Systems and Storage
Permissions and Sharing
File System Troubleshooting

Part 4: Data Management

Hidden Items, Shortcuts, and File Archives
System Resources
Metadata and Spotlight
Time Machine

Part 5: Applications and Processes

Application Installation
Document Management
Application Management and Troubleshooting

Part 6: Network Configuration

Network Essentials
Advanced Network Configuration
Network Troubleshooting

Part 7: Network Services

Network Services
Host Sharing and Personal Firewall

Part 8: System Management

Peripherals and Drivers
Print and Scan
System Troubleshooting